Warranty & Complaints

We care about our products and logically do our best to deliver them in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to make a claim under warranty. We offer a 30-day warranty after purchasing the product. If the defect falls within the warranty, we will arrange for repair or replacement free of charge. Fill in the contact form and we will get back to you as soon as possible with a solution.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first notify us of any complaints by sending an email to info@hipvoordeheb.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via  https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at  http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.